Refund Policy

14 days, no questions asked.

• First purchase: if you ask within 14 days of buying a licence, you get a full refund.
• Renewal: if you ask within 14 days of a yearly renewal charge, you get a full refund of that renewal.
• No reason needed: you don't have to tell us why.

How to ask

• Reply to your purchase or renewal email, or write to vska@live.com, and include your order number.
• Refunds are paid by Lemon Squeezy, our online reseller, to the payment method you used. They usually arrive within 5 to 10 business days, depending on your bank.

After a refund

• We turn the licence key off. VSKA Vanguard keeps protecting your PC with the settings you have, but updates, country-list refreshes and alerts stop.
• You can uninstall the program at any time; uninstalling restores the firewall settings it changed.

After 14 days

• We don't refund licences after 14 days, except where the law requires it.
• You can cancel the automatic renewal at any time, so you are not charged for the next year.